01 The broken state
The client, an online guide to a regional dining scene, needed its full Universal Analytics history preserved before sunset and rebuilt as a usable reporting layer. The brief was a complete data backup spanning 2008 to 2023 (467 MB) plus a Looker Studio solution that replicated the Universal Analytics views the team relied on: audience segmentation, behavior and mobile metrics, acquisition breakdowns, and detailed content drill-downs. A specific constraint was reproducing a custom "Industry Insider" audience, since Looker Studio offers no native audience-based segmentation.